Terms of service
Terms & Conditions of Sale
Last updated: 10 October 2026
These terms apply to purchases made by consumers on magnelena.com. By placing an order, you accept these terms. They do not affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1. Who we are
Magnelena is operated by Onyx visuals LLC, 3151 Broadway, New York, NY 10027, United States. EIN 41-3206854. Contact: info@magnelena.com.
2. Products
We sell magnetic hair clips and accessories. Photos and descriptions aim to show our products as accurately as possible; colours may vary slightly depending on your screen. Offers are valid while they're shown on the site and while stocks last.
3. Prices
Prices are shown in pounds sterling (GBP) and include VAT and any import charges. Delivery is free on orders of £20 or more; below that, delivery costs £3.99 and is shown before you pay. If a price is obviously wrong, we'll let you know and you can choose to confirm or cancel your order.
4. How to order
- Choose your products and add them to your basket.
- Enter your delivery details and payment method.
- Check the summary and confirm your order with the payment button.
- You'll receive a confirmation email with your order details and these terms.
The contract is concluded in English.
5. Payment
We accept debit and credit cards, PayPal, Apple Pay and Google Pay. Payment is taken when you confirm your order. Payments are processed securely and we never store your full card details.
6. Delivery
We deliver throughout the United Kingdom. Orders are dispatched within 24 hours and delivered in 3–5 working days, as set out in our Shipping Policy. The items are your responsibility once they've been delivered to you.
7. Your right to cancel
You have 30 days from receiving your order to cancel without giving a reason – more than the 14 days required by law. Returns are free. The process is explained in our Returns & Refunds Policy.
8. Your statutory rights
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If an item is faulty, you can reject it for a full refund within 30 days of delivery; after that, you're entitled to a repair or replacement, or in some cases a price reduction or refund. To make a claim, email info@magnelena.com with your order number and a photo of the fault.
9. Liability and safety
We are not responsible for damage caused by misuse of the product. Nothing in these terms limits our liability where it would be unlawful to do so. The clips contain magnets: keep them out of reach of young children and away from pacemakers and other implanted medical devices.
10. Customer service and complaints
You can contact us at info@magnelena.com; we reply within 24–48 hours. If we can't resolve a complaint together, you can get free advice from Citizens Advice (citizensadvice.org.uk, or Consumerline in Northern Ireland).
11. Governing law
These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts, and you keep the protection of the mandatory consumer laws where you live.