Contact information
Contact Information
Last updated: 10 October 2026
Trading name: Magnelena
Business: Onyx visuals LLC (a limited liability company registered in the State of New York, USA)
Address: 3151 Broadway, New York, NY 10027, United States
Returns address: Partida Saladas 1013A, 03295 Elche (Alicante), Spain
Email: info@magnelena.com (we reply within 24–48 hours)
Privacy & Data Protection
At Magnelena we process your personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data controller
- Controller: Onyx visuals LLC, 3151 Broadway, New York, NY 10027, United States
- Data protection contact: info@magnelena.com
2. What data we use, why, and on what legal basis
| Purpose | Data | Legal basis | How long we keep it |
|---|---|---|---|
| Managing your orders, payments, deliveries and returns | Name, address, email, phone, order details | Performance of a contract | For the duration of our relationship, then as required by law (tax and accounting: up to 6 years) |
| Customer service | Information you give us in your messages | Performance of a contract and legitimate interests | Until your query is resolved, plus 1 year |
| Newsletter and offers | Your consent | Until you unsubscribe | |
| Abandoned basket reminders and advertising measurement | Browsing data and cookies | Your consent (cookie banner) | See our Cookie Policy |
| Payment fraud prevention | Order and payment details | Legitimate interests | As long as needed for verification |
We don't make automated decisions that have legal effects on you. We don't knowingly process data of children under 13.
3. Who we share data with
We only share your data with the providers we need to run the service, acting as processors:
- Shopify: shop platform, card payments, Apple Pay and Google Pay, emails and basket reminders;
- PayPal, if you choose to pay with it;
- our logistics partner in China, which packs and ships orders (receives your name, address and phone number);
- the carriers that deliver your parcels;
- Meta (Facebook and Instagram), for advertising, only if you accept advertising cookies.
We may also share data with public authorities where the law requires it.
4. International transfers
Some recipients, and the site owner itself, are located outside the UK: in the United States, the European Union, Canada and China. These transfers are protected by appropriate safeguards: UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework for participating companies) or the ICO's International Data Transfer Agreement / Addendum to the EU standard contractual clauses, in particular for our logistics partner in China.
5. Your rights
You can exercise your rights of access, rectification, erasure, objection, restriction and portability, and withdraw your consent at any time, by emailing info@magnelena.com. We'll reply within one month.
If you're unhappy with how we've handled your request, you can complain to the Information Commissioner's Office (ico.org.uk).
6. Security
We use appropriate technical and organisational measures to protect your data. Payments are processed over encrypted connections and we never store your full card details.
7. Changes to this policy
We may update this policy. The date of the latest update is shown at the top of this page.
Cookie Policy
Last updated: 10 October 2026
We use our own and third-party cookies. Essential cookies always work; all others are only set if you accept them in the cookie banner, in line with the Privacy and Electronic Communications Regulations (PECR).
1. What are cookies?
Small files saved in your browser when you visit a website. They let us, for example, remember your basket or measure which ads work.
2. Cookies we use
| Type | What they do | Provider | Need your consent? |
|---|---|---|---|
| Essential | Running the shop: basket, checkout, security, remembering your cookie choice | Shopify | No |
| Preferences | Remembering choices such as language or currency | Shopify | Yes |
| Analytics | Measuring how the site is used, statistically, to improve it | Shopify | Yes |
| Advertising | Showing you relevant ads on Facebook and Instagram and measuring their performance (Meta pixel) | Meta Platforms Ireland Ltd. | Yes |
The full list of cookies, with their names and durations, is available in the cookie banner settings.
3. How to accept, reject or change your choice
On your first visit you can accept all cookies, reject them, or choose by category. Rejecting is as easy as accepting. You can change your choice at any time via the "Cookie preferences" link in the footer.
You can also delete or block cookies in your browser settings. If you block essential cookies, the shop may not work properly.
4. International transfers
Some of the third parties listed may process data outside the UK. See the Privacy section above for details.
5. Contact
For any questions about this policy, email info@magnelena.com.
d>Performance of a contractWe don't make automated decisions that have legal effects on you. We don't knowingly process data of children under 13.
3. Who we share data with
We only share your data with the providers we need to run the service, acting as processors:
- Shopify: shop platform, card payments, Apple Pay and Google Pay, emails and basket reminders;
- PayPal, if you choose to pay with it;
- our logistics partner in China, which packs and ships orders (receives your name, address and phone number);
- the carriers that deliver your parcels;
- Meta (Facebook and Instagram), for advertising, only if you accept advertising cookies.
We may also share data with public authorities where the law requires it.
4. International transfers
Some recipients, and the site owner itself, are located outside the UK: in the United States, the European Union, Canada and China. These transfers are protected by appropriate safeguards: UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework for participating companies) or the ICO's International Data Transfer Agreement / Addendum to the EU standard contractual clauses, in particular for our logistics partner in China.
5. Your rights
You can exercise your rights of access, rectification, erasure, objection, restriction and portability, and withdraw your consent at any time, by emailing info@magnelena.com. We'll reply within one month.
If you're unhappy with how we've handled your request, you can complain to the Information Commissioner's Office (ico.org.uk).
6. Security
We use appropriate technical and organisational measures to protect your data. Payments are processed over encrypted connections and we never store your full card details.
7. Changes to this policy
We may update this policy. The date of the latest update is shown at the top of this page.
Cookie Policy
Last updated: 10 October 2026
We use our own and third-party cookies. Essential cookies always work; all others are only set if you accept them in the cookie banner, in line with the Privacy and Electronic Communications Regulations (PECR).
1. What are cookies?
Small files saved in your browser when you visit a website. They let us, for example, remember your basket or measure which ads work.
2. Cookies we use
| Type | What they do | Provider | Need your consent? |
|---|---|---|---|
| Essential | Running the shop: basket, checkout, security, remembering your cookie choice | Shopify | No |
| Preferences | Remembering choices such as language or currency | Shopify | Yes |
| Analytics | Measuring how the site is used, statistically, to improve it | Shopify | Yes |
| Advertising | Showing you relevant ads on Facebook and Instagram and measuring their performance (Meta pixel) | Meta Platforms Ireland Ltd. | Yes |
The full list of cookies, with their names and durations, is available in the cookie banner settings.
3. How to accept, reject or change your choice
On your first visit you can accept all cookies, reject them, or choose by category. Rejecting is as easy as accepting. You can change your choice at any time via the "Cookie preferences" link in the footer.
You can also delete or block cookies in your browser settings. If you block essential cookies, the shop may not work properly.
4. International transfers
Some of the third parties listed may process data outside the UK. See the Privacy section above for details.
5. Contact
For any questions about this policy, email info@magnelena.com.